Política de reembolso

We provide proofs only after your order has been received. If we cannot meet your expectations after a number of proofs we'll cancel your order and refund you. 

When ordering, please clearly indicate the exact spelling and dates for all engraving and approve the proof we email before engraving. We proof our work very carefully and engrave what you have approved.  However, if an error is made on our part or if an item arrives damaged, please contact us within 5 days of receipt so we can take care of the issue promptly, each case is handled on an individual basis, we do not provide return shipping labels or pay for return shipping. 

Orders for blank giftware can be returned within the 5 day time period with prior approval.  Blank items must be in pristine condition, only then will we credit your account the cost of the gift item minus a 20% restocking fee.  Shipping fees are not refunded.  Cancellation of orders, there is a 20% cancellation fee for orders canceled after a proof has been sent.

Engraving Pricing

All of the prices on our website include engraving. We do not charge per character, line, or word. We make every effort to engrave your custom text on the piece you have chosen. During the proofing process we provide options to accommodate your personalization requests. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at peg@engravedonline.com.